Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnāt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinĀ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onĀ Contact UsĀ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Wow, this bag is a breath of fresh air! It's so and stylish. Love the straw material - it gives off such a cool, beachy vibe. Plus, it's surprisingly spacious inside. I've gotten so many compliments on it already! šš“
I'm usually not one to write reviews but for this shoulder bag...I had to make an exception. Itās just too not to share my experience with others. The quality of the straw is top-notch and it has plenty of room for all my essentials.
this bag is everything i wanted and more!! š perfect size for daily use or even a picnic at the park š§ŗ super lightweight yet sturdy love the design too very boho chic š¼
My wife adores her new shoulder bag! She says its rustic charm adds personality to any outfit she pairs it with. And as someone who appreciates craftsmanship, I can tell that each detail was carefully thought out in its creation.
This bag is a summer staple! The straw material screams beach vibes and it's incredibly durable. Love it!
With this shoulder bag, I've found my new favorite accessory. It's spacious yet lightweight - perfect for everyday use.
the straw texture of the bag gives it such a unique look! totally in love with how versatile and stylish it is š
The craftsmanship on this shoulder bag is impressive. Itās sturdy, well-made, and has an authentic rustic charm to it.
Just got mine today and Iām already obsessed! It goes well with everything in my wardrobe. A definite must-have!
I bought one for myself and one as a gift - they were both hits! This shoulder bag really delivers on style without sacrificing function.
Picked up this gem recently and boy am I glad I did! Quality construction, ample space, chic design ā what more could you ask for?