Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
It's just perfect! You know how messy our four-legged buddies can get when they're chowing down their grub? Well, with this baby right here, meal times have become so much easier and cleaner. The design is super intuitive and easy to handle. Plus it's durable as all get out - made of top quality materials that are to last. So even if your pet is the rowdy type who likes to push things around during meal times (like mine), this thing will hold up no problem. But the best part? It's so darn easy to clean! We've all had those bowls that seem like they need a deep scrubbing after every single use or else they start looking grungy and gross. Not with this one though! A quick rinse under the tap or wipe down with a wet cloth and you're good to go again. And hey, don't think I forgot about style - because this piece isn't lacking in that department either. It blends seamlessly into any decor without sticking out like a sore thumb unlike some other pet accessories we've seen before. So yeah, if you ask me whether getting one of these for your furry friend is worth it... well mate, it's not just worth it - it's an absolute must-have!
Our dog loves it. No more straining his neck during meal times.
I adore the sleek design of this product - not only does it make feeding time easier for my dog but also adds a touch of class to my kitchen decor!
this elevated double-bowl stand has truly been life-changing. It so easy to fill and clean, plus my dog seems much happier at mealtimes now đ
A great purchase indeed!
love how sturdy this thing is! keeps food and water bowls steady even with an excited eater like mine.