Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
As a multi-cat owner, I've always struggled with keeping them all well-hydrated This LED water fountain has been an absolute godsend! Not only does it encourage the cats to drink more due to the enticing light and flowing water, but it's also so easy for me to maintain. Plus, its sleek design adds a nice touch of modernity my home decor. It's clear that this product was designed with both pet health and owner convenience in mind - highly recommended!
🐱💦 This fountain is a lifesaver! My kitty loves it, she's drinking more water than ever. It's super quiet and easy to clean too.
just got this for my cats, they're obsessed. lights up at night so they can find it easily, really cool feature. 👍
I was worried about my fur baby not drinking enough water. This LED fountain has been a perfect solution! It's quiet, so it doesn't scare her off and the light ensures she can find it even in the dark. Plus, it looks quite stylish in our apartment. It's an investment that any cat should consider for their pet's health and wellness.
recommend
This LED fountain isn't just practical; it adds a touch of elegance to our living room decor as well - all while keeping our feline friends hydrated. A great purchase indeed!
Superb 👍👍👍
No more dehydration worries with this one around! The light not only attracts the cats but also makes refilling in the dark easier on us humans 😅.
The best thing about this product? Seeing your cat fascinated by the glowing water flow...it's like having an interactive pet toy that also keeps them healthy!